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Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
For our Ferrero HQ in Luxembourg, we are looking for a Customer Service Manager who will report professionally to the SC Central, East and West Africa (CEWA), French Islands and Levante Cluster Manager, and managerially to the three Cluster Managers for CEWA/French Islands, Levante, and North Africa. As the Customer Service Manager, you will have a team of three specialists in direct reports.
Covering this position, you will manage documentation (e.g., shipping documents, invoicing, claims) and transportation flow (e.g. tender primary freight, shipment tracking, payment & shipment confirmation).
As your primary responsibility, you will lead Customer Service activities within the full cluster of CEWA, French Islands, Levante & North Africa (Distributors and Traders), focusing on ensuring continuity of the business and maintaining an excellent level of service. Your role involves contributing to the development of new KPIs including the calculation of Case Fill Rate for distributors within the Demand Planning System tool.
You will manage shipment tracking to anticipate risks and challenge Transportation Procurement team to improve critical situation.
As Customer Service Manager you will coordinate the shipment valorization and confirmation, using our payment follow-up to identify possible delays. With the support of Finance department, you will take charge of claims solving to provide the best support to our distributors.
Furthermore, you will manage Purchase Orders for certification and inspection purposes and lead activities with external parties (e.g. SGS, TUV).
As part of your responsibility, you will also provide support to the SC CEWA, French Islands & Levante Cluster Manager in preparing the yearly master plan for Customer Service.
Last but not least, you will act as focal point for Governance, Risk, and Compliance (GRC) & Sustainability.
You will bring your university degree in Logistics, Supply Chain, Industrial Engineering and Business Administration coupled with 3-5 years of relevant experience in Customer Service management in FMCG environments.
Your experience in Management and Supply Chain/Demand Planning will help you meet your role’s objectives faster.
Your strong accountability and proactivity will play a key role for your success in the position along with your customer service approach.
Your ability to manage people, communicate effectively in English, take decisions quickly along with your excellent interpersonal skills will help you navigate and work in a challenging, volatile and diverse region.
Valuable skills include a strong command of MS Office, specifically in Excel and PowerPoint, and knowledge of SAP.
Catch this amazing opportunity and apply now!
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
Great News! We've discovered an exciting live job opportunity for a Customer Service Manager position in Luxembourg. This job is currently open for hiring/recruiting by Ferrero, exclusively for you at Luxembourg Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Customer Service Manager jobs in Luxembourg and Luxembourg at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Ferrero must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Ferrero and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Luxembourg, particularly within Luxembourg. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Luxembourg's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Luxembourg, additional details can be found on Luxembourg Wikipedia.
Yes, we found live job(s) for Ferrero in Luxembourg.
Customer Service Manager jobs are available in Luxembourg.
Exploring the cost of living in Luxembourg. At Expertini.Com for Luxembourg , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Service Manager in Luxembourg varies, but the standard pay scale is rated "Standard" in Luxembourg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Ferrero follow the application process following the "Apply Now" button at Luxembourg Jobs Expertini and also you can visit Ferrero official career page and follow their application process.
Key qualifications for Customer Service Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Service Manager in Luxembourg by creating a free job alerts on Luxembourg Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Service Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Service Manager on Luxembourg Jobs Expertini.
To improve your chances of getting hired for Customer Service Manager, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Luxembourg Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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